Refund policy

After your order is confirmed

You may change or cancel your order before it is shipped. Please contact us within 24 hours of order confirmation by phone, email
within 24 hours after order confirmation.


After purchase

▶ Returns and exchanges for customer's convenience

We accept returns of unused merchandise only within 7 days of receipt. All return shipping costs are the responsibility of the customer. Please be sure to contact us within 7 days of receiving the merchandise.
We do not accept returns or exchanges for the following

Products that have been used
Products that have been damaged or defaced by the customer
Products without original packaging (bag, box, case)
Products not purchased from our online store
More than 8 days after delivery
No prior notification has been received

▶ Returns or exchanges due to our fault

In the unlikely event that you receive an incorrect, damaged, dirty, or possibly defective product, please contact us and we will take action as soon as possible. If we are found to be at fault
If the product is deemed to be defective, the return or exchange shipping costs will be borne by the Company and the product will be exchanged for an equivalent product (if no replacement product is available, the Company will refund the money).