Shipping policy
Domestic Shipping
▶ Shipping
We deliver by Sagawa Express.
Okinawa and remote islands will be shipped by Japan Post (Yu-pack or Yu-packet). Other delivery services cannot be specified.
▶ Shipping cost
780 yen per order (1,500 yen for Okinawa and remote islands).
Orders over 10,000 yen (including tax) will be shipped free of charge, except for Okinawa and remote islands.
▶ Delivery date and time
You can specify the delivery date and time from 7 days after the date of your order.
Please choose one of the following delivery times and dates: “Morning (8-12 a.m.), 12-14 p.m., 14-16 p.m., 16-18 p.m., 18-20 p.m., 18-21 p.m., or 19-21 p.m.
Please choose from the following options.
▶ When will my order be shipped?
Orders are generally shipped within 3 business days of receipt, excluding weekends and holidays (Mondays are closed).
▶ Please note
Once your order has been shipped, you will not be able to change the shipping address, modify or cancel your order.
You may specify one shipping address per order.
All online orders must be shipped and cannot be picked up in person.
If you have multiple orders to the same shipping address, they will be combined into one shipment (if not already shipped).
Delivery date and time may not be available in some areas, such as remote islands.
Some delivery destinations, such as remote areas and islands, may incur a relay fee in addition to the standard delivery fee. We will contact you if this is the case. Even in the case of free shipping, a relay fee will be charged.
Delivery may be delayed due to factors such as delivery destination, traffic conditions, and weather.
If you are not at home at the time of delivery, please check the absence notice issued by the delivery company or the package tracking number on the shipping confirmation e-mail, and contact the delivery company directly within 6 days after receiving the notice.
If your package is returned to us due to long-term absence or refused delivery, you may be charged for return shipping and re-delivery costs.
International Shipping
▶ Shipping Shipping costs vary from country to country and are displayed at checkout according to region (see drop-down menu below).
▶ Shipping
Your order will be shipped by
International Shipping Company: International Postal Service
International shipping company: International Postal Service
▶ Shipping Shipping costs vary from country to country and will be displayed at checkout depending on your region (see drop-down menu below).
Shipping Rates by Region
Zone 1: China, Korea, Taiwan
Weight Rates
Up to 100g 350 yen
Up to 200g 450 yen
Up to 300g 550 yen
Up to 400g 650 yen
Up to 500g 750 yen
Up to 600g 850 yen
Up to 700g 950 yen
Up to 800g 1,050 yen
Up to 900g 1,150 yen
Up to 1.0 kg 1,250 yen
Up to 1.1 kg 1,350 yen
Up to 1.2 kg 1,450 yen
Up to 1.3 kg: 1,550 yen
Up to 1.4 kg: 1,650 yen
Up to 1.5 kg: 1,750 yen
Up to 1.6 kg: 1,850 yen
Up to 1.7 kg: 1,950 yen
Up to 1.8 kg 2,050 yen
Up to 1.9 kg 2,150 yen
Up to 2.0 kg 2,250 yen
Zone 4 U.S.A. (including overseas territories such as Guam)
Weight Rates
Up to 100g 830 yen
Up to 200g 1,040 yen
Up to 300g 1,250 yen
Up to 400g 1,460 yen
Up to 500g 1,670 yen
Up to 600g: 1,880 yen
Up to 700g: 2,090 yen
Up to 800g: 2,300 yen
Up to 900g 2,510 yen
Up to 1.0 kg 2,720 yen
Up to 1.1 kg 2,930 yen
Up to 1.2 kg 3,140 yen
Up to 1.3 kg 3,350 yen
Up to 1.4 kg 3,560 yen
Up to 1.5 kg 3,770 yen
Up to 1.6 kg: 3,980 yen
Up to 1.7 kg 4,190 yen
Up to 1.8 kg 4,400 yen
Up to 1.9 kg 4,610 yen
Up to 2.0 kg 4,820 yen
▶ Delivery date and time
Please note that we do not accept delivery date and time requests.
▶ When will my order be shipped?
Orders are usually shipped within 5 business days of receipt.
▶ Please note
Please enter your name and shipping address in Roman characters.
Your order may be subject to customs duties and taxes of the destination country and any customs fees charged by the local post office. Payment of all duties and other charges incurred after shipment is the responsibility of the recipient.
For shipments outside of Japan, a commercial invoice will be provided to avoid customs delays. To comply with international import and export regulations, requests to reduce the order value on the commercial invoice will not be accepted.
Once shipped, you may not change the shipping address, modify or cancel your order.
One shipping address may be specified per order.
If you have multiple orders to the same shipping address, they will be combined into one shipment (if not already shipped).
Delivery may be delayed due to factors such as destination, traffic, weather, and local conditions.
If your package is returned to us due to long-term absence or refused delivery, you will be charged for return shipping and re-delivery costs.
If you have a physical store and wish to sell our products, please contact us via our contact form with your store information.